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Use cases Internal Comms & HR

Internal communication that is closer, faster and more efficient

Connect people, information and culture in the channel everyone already uses. More engagement, less noise — and a more strategic HR, with the repetitive handled by AI 24/7.

  • Clear announcements
  • HR self-service
  • More engagement
  • Secure information

HR · Assistant

online · replies instantly

Hi! What's my holiday balance? 🌴 10:24 ✓✓
Hi Ana! 👋 You have 12 days available. Want to request leave? 10:25

Leave request

Balance: 12 days

Aug 5–9 · 5 days

Request leave
Yes, please! ✅ 10:26 ✓✓
request handled by AI · sent to the manager for approval
Type a message…

The channel everyone already uses

Desktop-based channels, email and notice boards do not reach everyone in the field. WhatsApp does — including employees without corporate email or intranet access.

Information that actually lands

Announcements opened within minutes, not lost in an inbox. Segmented by team, unit, shift or role.

A more strategic HR

AI handles repetitive tasks — leave, payslips, declarations — and frees the HR team to focus on higher-value work.

Secure and under control

Access by role, communication logging and compliance — the right information, for the right people.

Why WhatsApp

The numbers that make the difference

~98%

of messages opened — and read within minutes

24/7

self-service for employees

0

apps or intranets to install

1

channel to communicate, engage and care

WhatsApp open rate based on public industry data; results vary depending on the organisation.

The challenge

Information does not reach everyone — and HR drowns in bureaucracy

  • Information that does not reach everyone or is slow to update
  • Single, hard-to-access channels (desktop, email, notice boards)
  • Low engagement with announcements and internal campaigns
  • Difficulty reaching operational and field teams
  • Manual, bureaucratic HR processes that consume the team's time
The solution

One channel to communicate, engage and care for the people who make the company happen

  • Direct, segmented company communication on WhatsApp
  • 24/7 self-service for employees, with AI and handover to HR
  • Simpler, digital HR processes, without queues or email
  • Onboarding, training and culture in the channel everyone already uses
  • Integration with the internal and HR systems you already have

Where communication lands, engagement happens. Transform your employees' experience.

Three fronts, one channel

Where Zapify makes the difference in HR

Company communication takes the main stage — but the same WhatsApp powers self-service and culture.

Front 1 · biggest impact

Company communication & engagement

The number one pain of internal comms: information fails to reach employees, arrives too late or goes unread. Zapify puts every announcement in the channel everyone opens — segmented, measurable and with room for people to reply.

  • Important announcements and alerts for the whole company or groups
  • Segmentation by unit, shift, role or location
  • Internal campaigns with measurable read rates
  • Events, company milestones and employee engagement initiatives
  • Health and safety (OSH) alerts
  • A channel for questions and suggestions, with direct responses
Front 2 · self-service

HR self-service

An HR help desk in every employee's pocket. Requests, documents and enquiries handled through conversation, without queues or lengthy email exchanges — with AI available 24/7 and the HR team stepping in only when needed.

  • Leave, absences, medical notes and time off
  • Payslips and declarations on request
  • Leave balance lookup and approval status
  • Document requests and other HR enquiries
  • Access to information on benefits, perks and discounts
  • Questions about policies, payroll and procedures
Front 3 · culture

Onboarding, training & culture

Onboard, train and listen to employees in the same channel. From day one to continuous development, with climate surveys that give the whole team a voice.

  • Onboarding and integration of new employees
  • Training, learning paths and microlearning
  • Promotion of courses, events and programmes
  • Climate surveys and continuous feedback
  • Access to policies, standards and manuals
  • Recognition and culture communication
Use cases in human resources

From people to management — all in one channel

From the company announcement to the leave request, every stage of the employee experience is managed on WhatsApp.

01

Company announcements

Important alerts and updates for the whole company or specific groups.

  • Segmented sending
  • Real read rate
  • Groups and roles
  • Read confirmation
02

Onboarding and integration

Support new employees with information, documents and next steps.

  • Guided welcome
  • Day-one documents
  • Integration checklist
  • Next steps
03

Policies and procedures

Quick access to company policies, standards, manuals and procedures.

  • Policy lookup
  • Manuals and standards
  • Procedures
  • Frequently asked questions
04

HR requests

Leave requests, medical certificates, declarations and other HR enquiries handled through conversation.

  • Leave request
  • Medical notes and absences
  • Declarations
  • Payslips
05

Benefits and perks

Access to benefits, perks, discounts and available programmes.

  • Benefits catalogue
  • Perks and discounts
  • Sign-ups
  • Internal programmes
06

Training and development

Promotion of courses, learning paths, events and development programmes.

  • Courses and paths
  • Enrolments
  • Internal events
  • Microlearning
07

Surveys and feedback

Run climate surveys and collect feedback quickly and easily.

  • Climate surveys
  • Continuous feedback
  • Quick polls
  • Employee feedback channel
08

Health and safety

Alerts, safety campaigns, documents and OSH guidance.

  • Safety alerts
  • OSH campaigns
  • Guidance
  • Documents
09

Systems integration

Connection to HR systems, payroll, time tracking and ERP.

  • HR systems
  • Payroll
  • Time tracking
  • SSO / Active Directory
A platform connected to your HR

Integrate Zapify with the tools you already use

Zapify connects to your HR systems, payroll, time tracking and directory to automate self-service and communication.

HR systems
Payroll
SSO / Active Directory
ERP
Time tracking
Employee directory
BI & people analytics
Webhooks & API
Benefits for everyone

Advantages for the whole company

For employees

  • Quick access to information
  • Resolve HR requests easily
  • Easier access to HR support

For HR

  • Fewer repetitive operational requests
  • Agile, digital processes
  • More time for strategic work

For leadership

  • Informed teams
  • Greater engagement and a stronger organisational culture
  • Organisational alignment

For the company

  • More efficient communication
  • Less communication noise and less duplicated work
  • Stronger culture

Take this use case with you

Download the Zapify internal communication and HR brochure as a PDF and share it with your team.

Download brochure (PDF)

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