The support of the future is already on WhatsApp
Bring your support, communication and sales together in the channel your customers already use — with AI answering 24/7 and your team stepping in only when it adds value.
- Support and triage
- Requests and quotes
- Bookings
- Payments and documents
Support · Assistant
online · replies instantly
Proposal · Standard Service
Valid for 15 days
from €90
The channel they already use
No app to install, no portals to remember: your customers already have WhatsApp open all day long. That is where support happens.
Answers on the spot, 24/7
AI answers repeated questions, sends quotes and books services at any hour — without the customer waiting.
Grow without growing the team
Serve more customers with the same team: the repetitive stays with AI and people handle what needs a human touch.
Organised and traceable
Every request, quote and conversation is stored with a full history — nothing lost in personal phones or email inboxes.
The numbers that make the difference
~98%
of messages are opened and read within minutes
24/7
support and sales, every day
0
apps to install — everything on WhatsApp
1
channel to serve, quote and get paid
WhatsApp open rate based on public industry data; results vary depending on the business.
Many contacts, little organisation — and customers left without follow-up
- Many scattered contacts and little organisation across the team
- Slow replies and the same questions repeated every day
- Requests and quotes handled by hand, one by one
- Information scattered across email, phones and spreadsheets
- Customers left without a reply — and without follow-up after the sale
Zapify turns WhatsApp into the hub of your business
- A WhatsApp assistant with menus, AI and human support when needed
- Automatic triage that routes each request to the right person
- Quotes, proposals and documents sent and approved by conversation
- Bookings, confirmations and reminders without manual calls
- Payments, receipts and after-sales in the same conversation thread
WhatsApp is already part of your customers' everyday lives. We help your business be where they already are.
From first contact to loyalty — all by conversation
From the first question to after-sales follow-up, every stage of the customer journey is handled on WhatsApp.
Support and triage
Questions, requests and routing handled on the spot, with AI filtering and passing to the right person.
- Frequent questions answered 24/7
- Routing by topic
- Queue and assignment to the team
- Internal notes and history
Requests and quotes
Proposals, approvals and follow-up without leaving the conversation — from request to "yes".
- Structured request capture
- Proposal and catalogue sending
- One-click approval
- Automatic follow-up
Bookings and visits
Bookings, confirmations and reminders that fill the calendar and cut no-shows.
- Booking by conversation
- Confirmations and reminders
- Easy rescheduling
- Syncs with the calendar
Documents and payments
Links, receipts and contracts sent and signed without email back-and-forth.
- Payment links
- Receipts and invoices
- Contracts and documents
- Proof in the chat
After-sales and support
Follow-ups, feedback and ongoing support that help turn customers into repeat customers.
- Post-service follow-up
- Satisfaction surveys
- Ongoing support
- Reactivation of inactive customers
Campaigns and loyalty
Promotions, reactivation and relationships in the channel with a high response rate.
- Segmented campaigns
- Offers to regular customers
- Contact reactivation
- Loyalty programmes
Integrates with the tools you already use
Zapify connects to your CRM, calendar, billing and campaigns to automate support end to end.
Advantages for your business
For customers
- Fast, practical replies
- Less waiting
- A simple, direct experience
For operations
- Less admin load
- Centralised support
- More productivity
For management
- More confirmed requests
- Better control of operations
- Metrics and efficiency
For the team
- Fewer repeated tasks
- Focus on what has value
- AI as a copilot
Take this use case with you
Download the Zapify services and SMB brochure as a PDF and share it with your team.
Put WhatsApp to work for you
30 days free. No card. With our team helping you get started.
30 days free · no credit card